Shipping policy

Shipping Policy

Thank you for shopping with Monara.
We aim to provide clear and transparent information about our shipping process.

Order Processing

All orders require processing before shipment. This includes verification, quality checks, and careful packaging.

Standard Processing Time

For in-stock items, please allow 2–4 business days for processing.

Made-to-Order or Restocked Items

Some items may require 7–10 business days for production or restocking before dispatch.

Orders are not processed on weekends or public holidays.

Shipping Time

Once dispatched, delivery typically takes 7–12 business days depending on destination and courier operations.

Delivery times are estimates and may vary due to customs clearance, weather conditions, or seasonal demand.

All shipments include tracking.

Tracking Information

Once your order ships, you will receive a tracking number by email.

Please allow 24–48 hours for tracking updates to appear.

Tracking updates are handled by the courier and are outside of our control.

Delivery Delays

Delays may occur due to:

  • Courier disruptions

  • Weather conditions

  • Customs inspections

  • High seasonal demand

  • Incorrect shipping details

We are not responsible for delays caused by third-party shipping providers.

Delivered but Not Received

If tracking confirms delivery, this serves as proof of fulfillment.

Please check:

  • With neighbours

  • Around your property

  • With household members

Monara is not responsible for lost or stolen packages after confirmed delivery.

Address Accuracy

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Returned parcels due to customer error

Reshipping fees may apply.

Customs & International Orders

Customs duties or import taxes (if applicable) are the responsibility of the customer.

Monara is not responsible for customs delays.

Order Changes & Cancellations

Once processing begins, orders cannot be modified or cancelled.

Please review your order details carefully before checkout.

Thank you for choosing Monara.